Amwell – C250 telemedicine cart

The telemedicine industry, and the product manufacturers that support virtual patient care, is experiencing a massive surge in demand amidst the COVID-19 pandemic. Amwell, a leading telehealth solutions provider, rose to the challenge by continuing to equip clinicians and patients with the tools needed to continue conducting quality care visits, virtually. As the company searched for an enhanced microphone solution for its C250 Telemedicine Cart, it turned to MXL Microphones’ AC-404 USB-Powered Microphone, which offers pristine audio clarity. For this OEM application, a customized casing mount allows the AC-404 microphone to easily affix to Amwell’s C250 Carepoint via a magnetic connection, simplifying the setup process for users.

Replacing the microphones that previously sat on Amwell’s C250, MXL’s AC-404 is now the company’s primary microphone option for this cart. As a compact solution, the AC-404 meets Amwell’s requirement of integrating a microphone that seamlessly fits within the cart’s worksurface while still providing best-in-class audio performance in challenging acoustic environments. In addition to its small size, Amwell also chose MXL’s AC-404 for its sleek design, which aligns with the overall aesthetic of the C250 Telemedicine Cart.

Supporting the nation’s top docs

“The value of telehealth has never been clearer than it is today,” says Merrill Roller, Senior Product Manager, Connected Devices, Amwell. “Throughout the COVID-19 pandemic, thousands of providers at the nation’s top hospital and health systems depend on telehealth carts to safely meet with patients and ensure that everyone in need of care could access it. Our C250 cart is unique in that it allows hospitals to connect to the Amwell provider network as well as to their own providers, offering access to thousands of specialists on demand. This has been especially critical during the pandemic, as it means that hospitals in geographies with higher patient traffic could leverage additional providers when needed to support the demand.”

Amwell’s C250 cart has consistently been one of the company’s most-loved and well-utilized Carepoints since it was first released. By adding the MXL AC-404 worksurface microphone as a standard accessory, and as telehealth continues to prove its value in the hospital setting amidst the COVID-19 pandemic, Amwell expects more organizations to turn to its C250 cart to gain access to thousands of virtual care providers across a wide variety of use cases.

The value in dependable solutions

“Feedback from clients has been very strong,” adds Roller. “One client mentioned that the AC-404 with the C250 Carepoint performed better than any other audio solution they have used—even in their CT room, which proves to be a very challenging audio environment. When lives are at stake, the last thing you want to worry about is the reliability of technology, and thankfully, MXL’s AC-404 microphone has provided our clients with dependable audio capabilities, allowing clinicians to accurately assess and listen to patients in order to provide the best care and experience possible.”