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What is UCaaS: A Quick Guide to Unified Communications as a Service

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November 18, 20215 Minutes

What is UCaaS

Unified Communications as a Service (UCaaS) is a term that has been around for quite some time.  The modern UCaaS as we know today was being utilized even way back in 1993 when the internet was still in its infancy.  It is only in recent years, especially since the start of 2020 that it has really been considered on a wide scale. In short, UCaaS is when communication within a company is unified and brought together all in one place for workers to use.  This includes all forms of communication such as video, audio and instant messaging.  

Now let’s look at some features and trends that are associated with UCaaS. 

Instant Messaging for Better Connectivity 

Companies are increasingly trying to stay connected to their employees and potential clients in new and exciting ways. The ironic thing is though, that messaging is still one of the most popular ways of keeping in contact, even if it is one of the oldest.  Employees are crying out for a more efficient way of reaching their colleagues.  With having an instant messaging system built into employee handheld devices you can ensure that they are connected throughout the working day.  Instant messaging platforms include products such as:

 

  • Google chat

 

  • Slack

 

  • Microsoft teams

  

UCaaS for a Competitive Advantage

Cloud technology has many benefits for your business.  It not only helps you keep connected but it helps businesses evolve with the times.

The cloud can offer great flexibility and scalability for your business which is fantastic for communication processes.  When UCaaS is able to package all these communication outlets into one place then it allows for any trends or new evolutions within the market to be adopted quickly and effectively.  

A great example of how cloud technology can be used to not only improve your business but scale your business is technology company Avaya.  They offer a cloud based communication service which integrates communication throughout their company using a single app that can be used across multiple devices.  Allowing employees an unparalleled degree of flexibility to their working lives.

 

Presence Aggregation Technology

As we are moving closer and closer to a more online world, we suddenly find ourselves thinking that everyone is available to contact at the touch of a button.  While this may be technically true, as it only takes a button to call someone.  The truth of the matter is that employees complete a number of tasks throughout the day.  

As a result of this they may not always be available when needed.  Presence aggregation technology allows employees to see the availability of their colleagues, even when they are using different communication platforms. A good example of this is when a colleague is currently in a video meeting, their online status will change and notify other employees.  Now people will know not to disturb them until they become available again.  Apps such as microsoft teams and Slack have this feature built in and they most probably will be integratable into most UCaaS systems.   

 

UCaaS Security Systems to Keep Data Safe

It is evident that UCaaS is going to have a huge upside for your business due to it being cloud based.  Systems can be accessed remotely and from anywhere in the world.  But with most things in life there are always pros and cons. One thing that will need to be considered is the security risk of having a workforce that logs in remotely. 

For example, some companies may have a workforce that is based in different parts of the world.  These employees may all have their own devices, which is a headache from an IT security risk point of view. The dangers of online threats can be perilous to a business which is exactly why large corporations pay huge sums of money for top of the range cyber security systems. 

Companies like Bluesky and Interface offer their customers high level security options such as message authentication, confidentiality, and response protection.  This ensures a safe network line that will help protect sensitive data potentially being breached.  

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